| Users see “No valid licence” after signing in |
The licence is missing or has expired → Licence (/admin/license), check the status and apply a new licence if needed. |
| A user cannot see a project |
A missing grant (fail-closed) → Access → select the project → assign a role; for diagnosis use the Effective permissions tab. |
| A new user cannot be created as active |
The licence user limit has been reached → deactivate another account or have the licence extended. |
| A term keeps being redacted wrongly |
Add the term to the project’s exception list. |
| The same pseudonym appears for two different originals |
Heed the warning banner in the dictionary and give one of the entries a different pseudonym. |
| “Connection failed” in the AD test |
Check the server, port and domain; verify the service account and password; check the LDAPS certificate. |
| The test email does not arrive |
Check the SMTP details and save first, then test — the test uses the saved configuration. |
| Individual documents are skipped during export |
The project option “Only approved documents may be exported” is active and the document is not approved. |
| A password change is rejected |
A violation of the password policy — the message names the rule that was broken; the policy can be viewed under Settings → Security. |
